SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allaboutbag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of allaboutbag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really liked the handbag, the product came quickly to voronezh. i recommend!!
Thank you very much. Good quality product very like.
Wonderful handbag!!!!
Very beautiful I commendé 4
Very pretty as in the picture
Absolutely gorgeous! Completely stunning and beautiful and exactly as described. Shipping was fast and tracked all the way! Brilliant. Thank you so much I love it
It is the second i buy, precious, very good quality, very satisfied, thank you
The store sent the order in about 3 days, reached the parcel to kaliningrad for 2,5 weeks. Came well packed, not wrinkled. The bag itself is small, i thought it would be more, but it is roomy. The material is suede cool, but leatherette is disgusting. Cheap, just horror. The strap is thin and narrow, ugly and uncomfortable, there will be a shoulder from such pain. Tied from another bag more beautiful.
Quality so
The bag is just super)
Received fast, material with very good quality I am very satisfied Thank you
The bag is good, odorless!!!! I recommend
Uncle. All ok
The bag came on time! Fully corresponds to the description. Great thing.
Very beautiful fine medium front gauge. Very happy with it
Smird pēc zivs, bet ir ok
Fast shipping super great product! A little smaller than I anticipated but not an issue at all! Kinda stinky but to be expected with a “leather” item. Seller shipped very quickly and it arrived in like 2 weeks.
The bag is just super! At first it seemed small, but it is very roomy. Looks above all praise, more expensive than its cost! And arrived super fast 10 days to krasnoyarsk. Looks smooth and creeping, do not pass pictures
For your money normal bag,,, delivery fast!!!
Very cool bag, medium size, for me to study just right. Locks, work well, behind and on the sides of the pockets on the locks, inside too there are pockets, one on the lock, two open. Got fast enough. I advise you.
Impeccable I like the bag like the photo
It's enchanted toy with the bag, it's fabulous. The only drawback was time but it's already here.
I loved the wallet. The description as it is. It's nice and wide.
Great bag!!! It looks small, but in fact very roomy! Thanks to the store, mololetz I recommend
In general, the bag is not bad, it is made qualitatively, but it looks cheap because of this fabric in front, i thought there would be suede temptations., in principle, the price is small, gave her daughter 14 years old, she is happy, she likes it. shipping fast
Thank you!
Excellent quality bag, spacious, luxurious terminations . I recomend and the store. Product well package to protect. Mr.Vega
Excellent bag as in the picture, only the lining is very rustling
Look good but smaller than assumed. Good for casual use
Magnifique
Cool bag. delivery is fast.
The order came very quickly. Tracked. I liked the bag. Soft, many pockets. I liked the quality. Locks are good. Matches the photo.
Good bag for this price