SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allaboutbag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of allaboutbag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seams a little coarse in place but otherwise, great bag level quality price. Fast shipping from the store!
Cute bag.
Very good bag I highly recommend it
The bag is small, but roomy, the embroidery is neat, there are a couple of protruding threads, but this is not essential. In general, the goods are happy :)
Hermosooooooo, exactly to the photo
Gorgeous!
trop petit
Ok
Thank you. Handbag really liked. all as in the description. I recommend
Just perfect!
I did not expect that a blue belt would be sent with a black bag. In the photo of the store it's not obvious... A little not in the cash register turns out, although, maybe so fashionable... Sent quickly and the bag itself is beautiful. Remake for wearing at the waist.
Very good, quality bag. As in the photo. Two and a half weeks to kiev.
VERY BEAUTIFUL, AM VERY HAPPY AND SATISFIED! COMES QUICKLY, COMES DIRECTLY TO MY ADDRESS WAS NOT TAXED BY CUSTOMS. MY THANKS TO SELLER.
Chic❤
Everything, as in the picture! Thank you store!
Delivery three tight. Everything is good. Do not regulate the second pass.
Looks cheap. Especially terrible lightning. But everything works. Stitched neatly. If not close to consider, then generally beauty.
Product is very beautiful. Mine has a couple flaws which store compensated for, see pictures. Recommend seller and product as product is beautiful and seller is helpful and responsive but you may need to fix some parts yourself.
Beautiful bag thank you very much
Cute for the price
The strap of the bag is slightly shorter than i would like. In general, the bitch is funny.
Really it's beautiful I love thank you store
Very good at
Perfect product, very good finish, satisfied with purchase, recommended
Very nice article, exactly what I expected
Very nice! In 10 Days received!
The product is very beautiful, successfully reached my hand .. Thank you.
Pleased one thing, this is super fast delivery! to krasnoyarsk for 18 days came! in the rest did not bring joy, sewn crooked, even after filling, the appearance does not change! the castle is sewn crookedly, and the top of the bottom is also hidden in the eye .. despite the low cost it bites .. and for such a sum you need to sew on conscience i think .. people expect one thing, and in fact, pieces of fabric are sewn to the obum ..
Very good quality. I ordered for a friend, o n as well as delighted. I advise you.
Beautiful, small handbag. Strange, of course, that under the black bag-blue strap, come on. To see, the designer decided "i'm an artist, i see so." I will wear, the quality is very even nothing-the threads do not stick out, the lock is not flimsy. Delivery-month, took from the office of ukrpost. I recommend. For a small price-an interesting, original thing.