SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allaboutbag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of allaboutbag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super backpack! Sewn neatly!
It turned out to be a little smaller than i thought, but still an excellent backpack, very roomy. I am very happy and will definitely buy more in red
Bright beautiful backpack! Corresponds to the description! Small compact!
Backpack is good, comfortable. There are a couple of protruding threads, but they are not particularly noticeable. The only negative of the details of leatherette are quickly erased.
Very cool, better than expected
I liked it very much, a little less than i expected, but everything you need fits!
Backpack super! Quality is good. Before that i took in red. Very satisfied with the order. The parcel came to moscow in three weeks.
Very cool backpack, if even cheaper. Take, will not regret, roomy, comfortable, just like in the photo
I thought that there would be more, and so a very compact backpack
Just a great thing! the store is super
The backpack came quickly, the quality is excellent, not crumpled. I was very hoping that they would put me a keychain, but unfortunately i'm not lucky
Everything is super... As in the picture .. Cool
The backpack is excellent, of good quality, fully corresponds to the description. The store was in touch. I recommend this seller!
To moscow he arrived for 17 days. Track tracked
Very satisfied with the order. Order, you will not regret) Thank you store
Cool backpack. I advise you.
Good bag. The kurgan region reached in two with a small week. The fabric is good, nothing sticks out anywhere. Pretty miniature, but everything that a girl needs will fit in. Looks good on the back and in the hands. Just a cool find! The store sent messages, caring)
Stunning!
Quality is perfect. All as in the photo. Delivery to nino took 2 weeks
Excellent backpack, quality at height, pockets very much :) small, but roomy
Bag super. Well done. Delivery month.
Great backpack! I liked it very much. The color is bright. Quality is good. The parcel came to moscow in 19 days. The order is very satisfied. Thank you store!!!
He's gorgeous. In perm came in just two weeks and two days.
Came for 2 weeks. Good quality.
Thank you very quickly!
The backpack is excellent, but came with a tightening on the front side (when approaching in the photo you can see).
Great backpack!!!!
Very cool! Red very bright
Bag fire! Super!
Backpack bomb! The color chose bright red and did not regret, live the same juicy as in the photo of the store) took at discounts and even with a coupon for only 685 re! The size corresponds to the claimed, packed was in dust, zip package and postal package, tracked throughout. As a gift, the seller put a keychain, which also can not but please)
I buy pre-satisfied. Uncle.
Delivery to mo exactly month! Great backpack, perfect! Polit firmly at first glance, a comfortable handle to carry as a bag, comfortable straps of a backpack, in a kind of small size, but everything you need is placed! many pockets, it is convenient to lay out all sorts of trifles. Very waited for the parcel and very satisfied with the purchase! thanks to the store!